Resell Policy

At our store, we are committed to promoting sustainability through our Circle of Play program. The majority of our collection falls under this program and allows you to resell your pre-loved playthings.

Resell Period

Any product that is part of our Circle of Play program can be returned for resell at any time after the purchase date.

Return for Resell Methods

Free returns in our Amsterdam-based store. 
Shipped returns with the shipping cost covered by the customer.

Resell Requirements

  1. Condition

    Complete, not missing any parts and still fulfilling its initial purpose.

  2. Packaging

    Original box should be kept in order to be properly displayed in store.

  3. Proof of purchase

    Valid receipt or order confirmation required

  4. Safety

    The plaything must be safe for use, without any potential hazards.

Resell Process

1
Register Return

Return products

Bring or ship the products to our store.

2

Staff product verification

Our staff will examine the plaything and establish the resell price.

3

Product (re)sale

The plaything will become available for sale in our store and online.

4

Payment transfer

You get notified of the sale and your share is transferred to your bank account.

You will be paid 70% of the total resell price. How is the resell price calculated?

Frequently Asked Questions

When will I get paid?

As soon as the plaything will be resold you will be paid within 5 working days.

What happens if the product is not sold?

You will be notified of that fact via email and you have 30 days to pick it up in our store. If you do not pick it up within that timeframe we will continue our initiative to repurpose it (resell or recycle).

I have the same product from another store, can I still resell it?

Unfortunately, at this time we only recycle products that have been bought from our store.

Why is product X not in the Circle of Play?

Only durable products that do not wear off easily and that are easy to sanitise and resell are part of the programme. Unfortunately that means wind instruments and the majority of our textile, paper and carton products are not included.

I changed my mind, can I recover my plaything?

You can always notify us that you would like to cancel the recycling process. If the product was not yet sold we will provide the same product in a similar state for pick up in our store.

We encourage you to contribute to our sustainability efforts by responsibly recycling playthings that are no longer in use.

Need help? Contact us